Last updated:
Who we are: This website is run by Namespace Lab ("Namespace Lab", "we", "us"). If you have a question about this policy, email hello@namespacelab.com.
1. The short version
We only collect what you choose to send us, and we use it to reply to you. We don't sell your information. The site has no accounts, no payments and no advertising trackers.
2. What we collect and why
| What | When | Why we use it |
|---|---|---|
| Name, email, company (optional), service of interest, message, and your IP address | When you send the contact form (through Web3Forms) or email us directly | To reply to you, understand what you need, and prepare a proposal if you ask for one |
| Anything else you put in your message or attachments | When you send it | Same as above. Please don't send passwords or sensitive personal data |
| Basic technical data (IP address, browser type, pages requested, date and time) | When you visit, recorded automatically by our hosting provider in server logs | To keep the site running, secure and free of abuse |
We don't use your information for automated decisions about you, and we don't buy contact lists.
3. Legal basis
Where the law asks for a legal basis, we rely on:
- Taking steps at your request before a contract: replying to your enquiry and preparing a proposal.
- Legitimate interests: running and securing the site, and keeping a record of business conversations.
- Consent: for anything optional we might add later, such as a newsletter or non-essential cookies. You can withdraw consent at any time.
4. How long we keep it
- Enquiries that don't lead to work: up to 24 months after our last contact, then we delete them.
- Enquiries that lead to a project: kept for as long as the client relationship lasts, plus any period required for legal, tax or accounting records.
- Copies held by Web3Forms: up to three years under Web3Forms' own policy, unless we delete them sooner. Our own copy in email follows the periods above.
- Server logs: kept for the period set by our hosting provider, typically a few days to a few weeks.
5. Who we share it with
We share information only with the services that help us run the site and our email:
- Email provider: our business email provider, which stores messages sent to hello@ and business@.
- Website hosting: our website hosting provider, which serves the site and keeps server logs.
- Web3Forms (form processor): when you send the contact form, your details go to Web3Forms, which processes them on our behalf and forwards them to our email. Web3Forms acts as a data processor for us under its Data Processing Agreement.
- It uses infrastructure providers (Amazon Web Services, Cloudflare and Hetzner) that may process data in multiple regions.
- To block spam, it may send the submitter's IP address and email address to the spam-filtering services CleanTalk and Akismet.
- Its policy says it keeps form submissions for up to three years and then deletes them automatically, unless a shorter period applies or the data is deleted earlier.
- Read Web3Forms' privacy policy: https://web3forms.com/privacy
- Legal reasons: if the law requires it, or to protect our rights, our users or the public.
- Business changes: if the business is merged or sold, your information may pass to the new owner under this same policy.
These providers, including Web3Forms, may store or process data in more than one country. Where data moves across borders, Web3Forms uses recognised safeguards such as standard contractual clauses. Where the law requires it, we use appropriate safeguards for these transfers.
We do not sell or rent your personal information, and we don't share it for advertising.
6. Cookies and analytics
The site currently uses no cookies and no analytics tools.
If we add analytics later, we'll name the tool here. Our own site sets no cookies when you send the form. Web3Forms' handling of submissions is covered by its own policy, linked above. Where the law requires it, we'll ask for your consent before setting any non-essential cookies, and we'll prefer privacy-friendly, cookie-free options where we can.
7. Your rights
You can ask us to:
- see the personal information we hold about you,
- correct it if it's wrong,
- delete it,
- and, where the law allows, object to or restrict how we use it, or get a copy to take elsewhere.
Email hello@namespacelab.com. We'll reply within 30 days, and we may need to confirm who you are first. You may also have the right to complain to a data protection authority where you live.
8. Security
We use reasonable measures to protect your information. The site is served over HTTPS, access to our email accounts is limited and protected with multi-factor authentication, and we keep the information we hold to a minimum. No system is completely secure, so please don't send highly sensitive information through the form or by email.
9. Children
This site is for businesses and isn't aimed at children. We don't knowingly collect information from anyone under 16. If you think a child has sent us information, email us and we'll delete it.
10. Changes to this policy
We may update this policy, for example if we add a form service or analytics. We'll change the "Last updated" date above and, for significant changes, note them on this page.
11. Contact
Privacy questions and requests: hello@namespacelab.com
Business email: business@namespacelab.com